Agency Uptime Terms and Conditions

Welcome to Agency Uptime. These Terms and Conditions govern your use of AgencyUptime.com and our white-label uptime monitoring services. By accessing or using our website or services, you agree to be bound by these Terms. If you do not agree, do not use our services.

Last updated: 06/09/2025

1. Acceptance of Terms

By using AgencyUptime.com or any services we provide, you agree to these Terms, our Privacy Policy, and any additional terms presented during sign-up (e.g., pricing tiers). You represent that you are authorized to enter into this agreement on behalf of yourself or the agency you represent.

2. Use of Services

Agency Uptime offers website and service monitoring with customizable, white-labeled features. By using our platform, you agree to:

  • Use our services only for lawful purposes.

  • Not interfere with or disrupt the operation of the platform.

  • Ensure you have permission to monitor any URLs or endpoints you provide.

  • Avoid using our services in a way that harms system performance, security, or other users.

3. Client Responsibilities

As a subscriber or agency user of Agency Uptime, you are responsible for:

  • Ensuring the accuracy of the data you input (e.g., endpoint URLs, contact methods).

  • Properly configuring your alert preferences and monitoring schedules.

  • Managing any branding, client communications, and downstream user activity on your white-labeled instance.

  • Paying all applicable subscription fees on time as outlined in your plan.

4. Intellectual Property

All software, documentation, branding assets, and technology associated with Agency Uptime are owned by us or our licensors. You are granted a limited, non-transferable, non-exclusive license to use the platform for your agency and client needs. You may not modify, distribute, sublicense, or reverse-engineer any part of the platform without written consent.

5. Payments

Our pricing structure is outlined on AgencyUptime.com and/or in your service agreement. All fees are due in advance unless otherwise specified. Failure to pay on time may result in service suspension or termination.

6. Limitation of Liability

To the maximum extent allowed by law, Agency Uptime’s liability for any claim arising from the use of our platform is limited to the amount you paid us in the preceding 6-month period. We are not liable for indirect or consequential damages, including service interruptions, false alerts, or reputational harm.

7. Dispute Resolution and Governing Law

Any legal action arising from (1) the use of AgencyUptime.com, (2) service-related transactions, or (3) disputes between you and Agency Uptime shall be venued exclusively in Pinellas County, Florida. State law matters shall be handled in the courts of Pinellas County, and federal matters in the U.S. District Court for the Middle District of Florida, Tampa Division. These Terms are governed by the laws of the State of Florida.

8. Termination

Agency Uptime may suspend or terminate your account if you violate these Terms, fail to pay, or misuse the service. Upon termination, your access will be revoked, and any owed fees will remain due. Sections 4, 6, 7, and 9 survive termination.

9. Indemnification

You agree to indemnify and hold harmless Agency Uptime, its owners, affiliates, and staff from any claims, liabilities, or damages related to your use of the service, including but not limited to misuse, violations of law, or infringement of third-party rights.

10. Changes to Terms

We reserve the right to revise these Terms at any time. Updates will be posted to this page with a revised date. Continued use of the service after changes implies acceptance of the new terms.

11. Contact Us

Questions about these Terms? Contact us at:

Email: [email protected]
Phone: 727-346-6423
Address: Agency Uptime, P.O. Box 1281, St. Petersburg, FL  33731