Privacy Policy

Effective Date: July 29, 2025

Introduction

Agency Uptime (“AU”, “we”, “us”, or “our”) is a service owned and operated by Alinea Group, LLC. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and share information when you use our website and services.

Information We Collect

We collect information to provide better services to all our users. The types of information we collect include:

1. Information You Provide to Us

  • Account Information: When you sign up, we collect your name, email address, and other contact details.

  • Billing Information: If you purchase a paid plan, we collect payment and billing information (handled securely by our payment processor).

  • Customer Support: If you contact us, we collect information you provide in the correspondence.

2. Information We Collect Automatically

  • Usage Data: We collect information about your use of Agency Uptime, including monitored URLs, uptime status, and alert history.

  • Cookies and Tracking Technologies: We use cookies and similar technologies to provide and improve our services.

3. Information from Third Parties

  • Integrations: If you connect third-party services (e.g., Slack, Discord, or SMS providers), we collect information necessary to provide those integrations.

How We Use Information

We use the information we collect to:

  • Provide, operate, and maintain our services

  • Notify you of outages and send relevant alerts

  • Improve and personalize the AU experience

  • Process payments and manage subscriptions

  • Respond to support requests and communicate with you

  • Maintain security, prevent fraud, and enforce our Terms of Service

Information Sharing

We do not sell your personal information. We may share information as follows:

  • Service Providers: With trusted vendors (e.g., payment processors, hosting providers) who help us operate AU

  • Legal Compliance: If required by law, subpoena, or government request

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, information may be transferred as part of the transaction

Data Security

We use industry-standard security measures to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure.

Data Retention

We retain your information as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, update, or delete your personal information

  • Object to or restrict certain processing

  • Withdraw consent at any time (where processing is based on consent)

To exercise these rights, contact us at support@agencyuptime.com.

Children’s Privacy

AU is not intended for children under 16. We do not knowingly collect information from children under 16. If we become aware of such data, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page. Your continued use of AU after changes are posted constitutes acceptance of the revised policy.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Alinea Group, LLC
support@agencyuptime.com
P.O. Box 1281
St. Petersburg, FL  33731