Effective Date: 06/09/2025

Agency Uptime (“AU”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our uptime monitoring platform (the “Service”).

1. Information We Collect

We collect the following types of information:

a. Account Information

  • Name, email address, and company name

  • Billing details (processed securely via third-party payment processors)

b. Monitoring Data

  • URLs, IP addresses, and service endpoints you choose to monitor

  • Status data, uptime metrics, and incident history

c. Usage & Device Data

  • Log files, browser type, device identifiers, and IP addresses

  • Pages visited, timestamps, and other analytical data

d. Third-Party Client Data

If you use our white-label features, you may provide data related to your clients. You are responsible for ensuring you have the legal right to share such data with us.

2. How We Use Your Information

We use your information to:

  • Provide and maintain the Service

  • Notify you about outages or incidents

  • Personalize your experience

  • Improve performance and reliability

  • Support customer service and billing

  • Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your information. We may share it only with:

  • Trusted service providers (e.g., hosting, analytics, payments)

  • Legal authorities, if required to comply with applicable laws

  • Your authorized users or clients, when necessary for monitoring and alerting

4. Data Retention

We retain your data as long as your account is active or as needed to provide the Service. You can request deletion at any time by contacting support.

5. Data Security

We use industry-standard encryption, firewalls, and access controls to protect your data. However, no system is completely secure—use the Service at your own risk.

6. Cookies & Tracking

We use cookies and similar technologies for:

  • Authentication

  • Performance metrics

  • Feature optimization
    You may disable cookies in your browser, but some features may not function properly.

7. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, or delete your data. Contact us at [insert contact email] to make a request.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of changes via the dashboard or email.

9. Contact Us

Questions? Reach out at:
Email: [email protected]
Mailing Address: P.O. Box 1281, St. Petersburg, FL  33731

You may choose to prevent this website from aggregating and analyzing the actions you take here. Doing so will protect your privacy, but will also prevent the owner from learning from your actions and creating a better experience for you and other users.