🔧 Agency Uptime – Frequently Asked Questions

1. What exactly does Agency Uptime do?
Agency Uptime is a white-labeled website monitoring platform designed for digital agencies. It checks your clients' websites every 60 seconds, notifies you instantly if a site goes down, and sends branded uptime reports, all under your own domain and branding.

2. Can I use my own domain and logo?
Yes. You can fully white-label the platform, custom domain, logo, colors, email templates, even client-facing dashboards. Your clients will never see our name.

3. How many sites can I monitor?
Up to 200 sites for $50/month. This gives agencies plenty of capacity for all their clients plus room for prospect monitoring and competitor tracking without hitting limits.

4. What kind of monitoring is included?
We check HTTP/HTTPS status codes and monitor SSL certificate expiry. If a site fails multiple checks, we notify you immediately. Upgrade for 30-second intervals or advanced alerting.

5. Do you offer global monitoring?
Not at this tier. To keep costs low and margins high, we currently use a fast, reliable US-based monitor. Most client use cases don't require global nodes.

6. How do alerts work?
You'll get instant alerts via email, Slack, webhooks, or mobile push (via GoHighLevel's LeadConnector app). No SMS, too costly and too much compliance risk for a $50/mo product.

7. Can I send uptime reports to clients?
Yes. We generate branded PDF reports automatically each month, or on demand. These showcase uptime %, downtime incidents, and response times. Great for retention.

8. Can I charge my clients for this?
Hell yes, and you should. Most agencies charge $15–$50/month per site for "Website Protection Monitoring." This is your high-margin upsell with near-zero operational cost.

9. Does this integrate with GoHighLevel?
Natively. We support mobile push alerts through LeadConnector, and webhook support means you can plug uptime events into any GHL workflow.

10. Is there a free trial?
Yes. 14 days, full feature access, no credit card required. Kick the tires and see how fast you can add recurring revenue to your agency.

11. What happens if I go over 200 sites?
We'll reach out to discuss options. For agencies legitimately growing beyond 200 sites, we offer custom enterprise plans with volume pricing that still maintain great margins.

12. Is this secure and reliable?
Yes. We use containerized monitoring infrastructure, queue-based alerting, and battle-tested architecture. Your agency data is tenant-isolated and encrypted.